X-Trade GmbH

Many assume marketplaces reduce complexity – the opposite is true. While marketplaces handle the customer interface, the real competition requires excellence across all operational disciplines. There is no such thing as a “half-sold product”: every delay, every inaccuracy becomes visible immediately. Even 1% late deliveries can cut revenue by 25%. This talk reveals why operational excellence is the baseline for winning on marketplaces – and how flawless execution drives growth, profitability, and brand trust.