Sendcloud

When deliveries go wrong — a parcel arrives late, damaged, or doesn’t show up at all — customers don’t just get frustrated, they often send products back and reach out for refunds. These delivery failures are one of the biggest reasons behind returns, piling extra work onto support teams everywhere.

Join us at the Berlin Expo for a session on how retailers can turn these “delivery disasters” into opportunities. We’ll look at what really happens behind the scenes when returns flood in, and share how automation can make the process smoother — from spotting issues early to filing claims and handling refunds.

Through real examples, we’ll show how Support Automation by Sendcloud helps teams spend less time on repetitive tasks, resolve claims faster, and move from firefighting to proactive support.

You’ll leave with a fresh perspective on returns: not just as a headache to manage, but as a chance to protect margins, ease the load on your team, and win back customer trust when it matters most.