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10TH EDITION
17–18 FEBRUARY 2026 • MESSE BERLIN

Medvind Sweden GmbH

Communication & Engagement
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Presentation title

Customer Obsession in Apparel

Presentation description

At Medvind Sweden, I lead Customer Care and have seen first-hand how clarity calls and structured feedback unlock valuable insights—helping us understand customer needs around sizes, features, and overall experience. By asking the right questions about what customers love and what they would improve, we can transform feedback into actionable changes that not only enhance satisfaction but also strengthen business performance.